Viral Testimonial FAQ

General FAQ

What is Viral Testimonial?

Viral Testimonial is a software that created a Done for You Customer Funnel generating invaluable Feedback. We help you build, monitor, and control your online reputation with a proactive, easy to use system. See more features here.

Does this work for my Business?

Does your business serve customers? Do those customers live in a society with internet access? Are you sincerely trying to add value to your customer’s lives? Then Viral Testimonial can help build and monitor your online reputation by generating more positive reviews and proactively intercepting the negative reviews. All in within one simple interface.

Is my information safe?

Yes. We use industry standard safeguards to make sure your information is secure. We use SSL security when hosted on our Dashboard Platform. Databases and servers are hosted in a completely secure facility requiring security card and passport ID for access. Databases are backed up twice per day.

How can I reach Support?

Our friendly support team is available to answer your questions during normal business hours in US Central Standard Time. You can reach us by clicking on the “Get Help” button from your main Dashboard. You can also email us at admin@webofarc.com to get started.

Can I cancel at any time?

Yes, Viral Testimonial is a monthly service and you can cancel at any time for any reason.

If you purchase the software as a one-time yearly payment, you can cancel your yearly subscription at any time, though we do not offer pro-rated refunds for the remainder of the year. Your software will be available for your use for the remainder of your year, paid in full.

How do I cancel my Subscription?

Email our friendly support team at admin@webofarc.com. We’ll promptly cancel your subscription and remove access to your Dashboard account.

What browsers does Viral Testimonial work with?

The software was built with the fully responsive HTML5 platform. This means it’s 100% compatible with all desktop and laptop computers. Plus, we’re also fully responsive for mobile phones, tablets, etc.

Does this work on Mobile Phones?

Yes! Our software is accessible from your cell phone, ipad, tablet, etc.

Can I customize the software to fit my business?

Yes! There are many ways our software can be customized to fit your business needs. We’ll walk you through many of these customizations during our 1 on 1 setup call. There is also an easy training center tab on your main dashboard, available for your viewing 24/7. You can customize emails templates, special notifications to segmented customer groups, and even the number of follow up emails your business sends.

What about previous customers?

Good news! You can import your entire previous customer list (in spreadsheet form) into our system. We don’t recommend emailing large groups of customers at once, as receiving a wave of customer reviews in one day is a major red flag for review sites like Google. Instead, we recommend working through this list by contacting 5-10 previous clients per day. Our software helps you accomplish this with one click.

Can I download my Customer list from your software?

Of course! You always own your company’s information. On the main dashboard you can download your entire list of customers with one click. You can also download segments of your customer list (e.g. download a list of all 5 star reviewers), which can be helpful when sending targeted email campaigns.

How do I change my password?

Change your password by logging into your Dashboard. Click on the SETUP tab at the top of your Dashboard. On the left hand column choose “change password” and create a new password.

Pricing FAQ

I’m already working with a Marketing Company, can I still work with you?

Yes, that’s great! Our software does not interfere with your website or other marketing efforts. In fact, we think of ourselves as the perfect companion to all other marketing campaigns. The more positive your business reputation, the easier it will be for customers to trust you, which means they’ll pay more attention to your marketing messages!

How do you create my invoice?

Your invoice details are extracted from the company information listed under the setup tab. If at any time your business information changes, please edit this section of your Dashboard.

What if my business information changes?

Your invoice details are extracted from the company information listed under the setup tab. If at any time your business information changes, please edit this section of your Dashboard.

How do I change the email address that receives my invoices?

By default, the person who created your paid subscription will receive the payment receipts as subscription payments are processed.

Please contact our support team at admin@webofarc.com or click on the GET HELP button on your dashboard to change subscription details.

Can I cancel at any time?

Yes, Viral Testimonial is a monthly service and you can cancel at any time for any reason.

How do I cancel my Subscription?

Email our friendly support team at admin@webofarc.com. We’ll promptly cancel your subscription and remove access to your Dashboard account.

Do I pay Monthly or yearly?

That’s up to you. We offer a monthly recurring subscription or a yearly recurring subscription. If you choose to pay yearly, you’ll make one payment and not have to worry about billing each month. When that year ends, your yearly subscription will be automatically renewed unless you cancel. We offer a discount for customers who choose the Yearly payment option.

I have a question you haven’t answered...

We love answering your questions! Give us a shout at admin@webofarc.com. We can also jump on a skype call to answer your questions and walk you through a 1 on 1 demo.

How much does the software cost?

We’re proud to offer a software solution that provides so much value for you business. Find our pricing plans here.

What forms of payment do you accept?

All major credit cards. If you’d like to pay with a different form of payment, please contact us here: admin@webofarc.com

Customer Reviews FAQ

How do you make it easy for customers to post on review sites like Google, Facebook, and Yelp?

Our software intelligently filters feedback based on your customer’s response. If it’s a negative review (eg: below 4 stars) the customer will be redirected to a negative feedback survey and a personalized video addressing their poor experience. If the feedback is positive, we redirect him/her to a thank you page where we kindly ask them to share their feedback on you chosen review sites. The customer can click a “copy” button, choose their favorite review site (eg: Google) in one click, then paste their review into the system. It’s as easy that!

Can you guarantee all reviews submitted will be posted on the review site?

We can’t make this guarantee because we don’t own the review sites (like Google, Facebook, and Yahoo.) Each review site has their own terms of service. We do make every effort to remain within these terms, which is why your customer will post the review from his/her own computer and IP address – so the review site knows this is an authentic review.

Can you delete customer reviews once they’re posted on outside review sites?

Viral Testimonial has a done for you Customer Funnel system that routes negative feedback internally. This helps give your customer a place to vent and a way for you to address the problem, before the customer resorts to speaking poorly about you online. Though, review sites do not allow business owners to edit or delete reviews from customers. We do suggest that you respond to these reviews if you have had them in the past. This shows customers that you are responsive and it gives you an opportunity to show off your excellent customer service. Our software takes a proactive approach, so hopefully you won’t encounter this situation in the future.

I don’t have any negative reviews, do I still need you?

Great! This means you’re off to an awesome start. Our software is a long term Reputation Management solution. You’ll be able to evaluate what’s being said about you as soon as you log in to your Dashboard – it’s comprehensive and it updates in real time. Plus, the software intuitively allows you to monitor feedback attached to certain employees and departments, systematically helping you improve your service. What’s more, is that the software gives you a one-stop location for re-connecting with past clients through targeted special notifications.

Can I send a coupon to Positive Reviewers enticing them to leave a review?

No! We strongly discourage you from using coupons or any other review incentives. This is against the terms of service for most major review sites.

Do customer reviews help my local search ranking?

The purpose of a search engine company is to provide the very best information to consumers who search for products. Researchers have found that major search engine companies (like google) are now using local reviews as an indicator of company strength and they are using this to rank business pages. This makes sense: If more customers say they love your service, the more important your website becomes to the search engines, and the more incentive they have to rank you higher – so consumers will find your highly valuable services. The more positive, more recent, and more volume business reviews usually see the best results in search engine rankings.

Which review sites are most important?

That depends…(what a lawyer answer!) Each industry has different review sites that are most important for them. Oftentimes, this can also differ by region and subject matter. The most important thing to consider is now which review site is marketing to your industry the most, but rather where your customers will look first when searching for you. Usually the same heavy-hitting companies come up as favorites, other times, smaller sites are more helpful. Google, Facebook, Yelp, and Yahoo should probably not be ignored. Our knowledgeable support team will help you determine this for your company of you need help.

Technical FAQ

Can I upload third party lists for email marketing?

No. We do not allow this practice due to strict anti-spam laws. Our software focuses on customers who have actually used your products and services, and therefore can provide the best, most helpful feedback for your company.

Can I upload my own customer list for email purposes?

Yes. So long as they are actual customers and have used your products/services before. We have strict rules regarding the uploading of customer lists due to the anti-spamming laws.

Can I decide who to notify with positive or negative feedback?

Yes! You can notify multiple people by email throughout your company. This feature is available in your setup area and can be edited at any time. We suggest notifying your employees when positive feedback is earned – this boost morale!

Get Started with Viral Testimonial

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