Our simple, automated funnel uses an email marketing campaign to connect with your customers, generating valuable feedback, without you having to lift a finger!
WHAT IT DOES
Next, our software will automatically send you email and text message alerts each time a customer submits a review. This allows you to respond quickly. We can also notify your employees when positive reviews are submitted — boosting company morale and making them feel intrinsically good about the service they’re providing – something that has been proven to be more motivating than cash bonuses!
HOW IT FACILITATES STRONGER CUSTOMER RELATIONSHIPS
Instant notifications are a luxury in the business world. Customer communication is often delayed and hampered by buggy technology.
Receiving instant notifications by text and email, even when you’re on the go, means you’re immediately empowered as a problem solver.
Great customer service requires timeliness, knowledge, and a willingness to help. Viral Testimonial gives you the knowledge of your customer’s thoughts, exactly when they share them, with the information necessary to respond intelligently.
REAL TIME REPUTATION DASHBOARD
WHAT IT DOES
Your business will have a Personal Dashboard that updates in real time. The software pulls in all online reviews and customer feedback into one simple dashboard view. It shows your average rating, your social rating, and a detailed list of all reviews and customers. On your software dashboard, you can:
- Share new reviews to your social sites like Google and Facebook – and the great news is we can automatically make these updates for you.
- Enjoy easy to manage Reputation Data Reporting. View your average rating, notifications, response rates, and company metrics directly from your dashboard.
- The software smartly tracks your customer’s repeat visits, intelligently grouping past visits with the proper customer profile.
HOW IT HELPS YOU MONITOR IMPORTANT BUSINESS DECISIONS
How often do you wish you had a simple dashboard that smartly tracks important business metrics? Probably pretty often, right? Well, the smart, intuitive Viral Testimonial Dashboard is a one-stop-shop for everything you need to manage your company’s online reputation. It’s dynamic, responsive, and timely. You’re always informed about your average customer rating and you can quickly tell when a department or employee is off track. Making quicker, more informed decisions makes all the difference.
SIMPLE, INTUITIVE INTERFACE
WHAT IT DOES
We think you’ll find the software simple, intuitive, and easy for anyone (even non tech geeks) to use. The entire process is mobile responsive. It looks beautiful on mobile phones, tablets, and all browsers. This means you and your customers can access the system from anywhere in the world where you have internet connection. We’ll make sure the setup process is painless. You’ll instantly receive a business information form to fill out. We’ll schedule a 1 on 1 walk through with you to make sure you don’t have any questions, and voila – you’ll be earning customer reviews in no time. If at any time in the future you have questions or need help, our fast and friendly support team will be here to guide you.
WHY SIMPLICITY MATTERS FOR YOUR BOTTOM LINE
The number one rule of local business marketing is: Don’t confuse your customer! The second your customer becomes confused, the chances of him/her engaging with your business again becomes slim to none. We’re all busy people. We have families, businesses, lives to lead. Viral Testimonial helps customers spread their success stories with one click because we want them to share their praise AND keep coming back to you. Secondly, the software is intuitive and simple for you to use so you’ll do just that…use it! We aren’t interested in creating things that gather dust on bookshelves or in dark corners of your desktop. The software is designed to instantly create value and it does this by generating results in the background, without you having to suffer along with complicated technology. We like to call it: Results without the Heachache.