The Viral Testimonial software has a smart built in funnel for your customers. It detects when a customer has left a positive or negative review based on their star rating. The software then automatically segments your customers and sends them to targeted web pages based on their responses. Both web pages address your customer’s rating choice with a warm, branded company video.
We make it extremely easy (with one click) for Positive Reviewers to share their thoughts online to websites such as Google, Facebook, Yelp, etc.
In the meantime, any negative reviewers are sent to a different feedback survey page, asking them to expand on their experience within our internal system. The software also follows up with each set of customers based on their status.