+ MORE 5 STAR REVIEWS
+ HIGHER RETENTION
+ REPUTATION MARKETING
Automated, Done-For-You, Behind the Scenes
STEP 1
WHAT IT DOES
Viral Testimonial contacts the customers you input into our System, generating invaluable feedback from their most recent visit. (It’s simple – modeled after Apple’s frictionless interface, and it can be accessed on any web browser, mobile phone, or tablet.)
HOW IT RESULTS IN HIGHER REVENUE
A stronger online reputation with higher average ratings, recent reviews, and more documented client success stories gives potential customers a reason to trust your business.
Recent studies have found that businesses with at least 4 star Ratings enjoy 3 1/2 times more customers than lower rated businesses.
As local consumers continue the upward trend of relying on reviews more and more, the effects on your bottom line increase. Now, there’s an easy to use, automated system that makes it easy for you and your customer to spread your positive reviews.
STEP 2
WHAT IT DOES
The Viral Testimonial software has a smart built in funnel for your customers. It detects when a customer has left a positive or negative review based on their star rating. The software then automatically segments your customers and sends them to targeted web pages based on their responses. Both web pages address your customer’s rating choice with a warm, branded company video.
We make it extremely easy (with one click) for Positive Reviewers to share their thoughts online to websites such as Google, Facebook, Yelp, etc.
In the meantime, any negative reviewers are sent to a different feedback survey page, asking them to expand on their experience within our internal system. The software also follows up with each set of customers based on their status.
HOW IT RESULTS IN BETTER CUSTOMER ENGAGEMENT
Gone are the days of static marketing. Customers now expect highly engaging content and personalized messages. The Viral Testimonial system allows you to address your customers based on their personal experience with your company.
If the experience is great, we help them easily share their story, creating company advocates.
If their experience is less than great, we start an internal conversation that gives you a second chance to impress him/her. The software helps you segment your customer for higher engagement – resulting in exceptional service your customer will appreciate….and remember!
STEP 3
WHAT IT DOES
On the flip side, if your customer leaves a Negative Review (anything under 4 stars) then they are automatically led to a web page with a custom branded video apologizing for their poor experience, and explaining how you’ll use their feedback to improve your business’s procedures.
This intercepts their negative online review and allows you to address the problem before it hurts your company’s reputation.
HOW IT BUILDS CUSTOMER TRUST IN YOUR BRAND
Research indicates that most customers will give you another chance if they feel you have heard their complaints and made an attempt to change your business procedures. The Viral Testimonial System proactively turns negative feedback into an internal conversation.
This approach can even turn disgruntled customers into fans!
STEP 4
WHAT IT DOES
Next, our software will automatically send you email and text message alerts each time a customer submits a review. This allows you to respond quickly. We can also notify your employees when positive reviews are submitted — boosting company morale and making them feel intrinsically good about the service they’re providing – something that has been proven to be more motivating than cash bonuses!
HOW IT FACILITATES STRONGER CUSTOMER RELATIONSHIPS
Instant notifications are a luxury in the business world. Customer communication is often delayed and hampered by buggy technology.
Receiving instant notifications by text and email, even when you’re on the go, means you’re immediately empowered as a problem solver.
Great customer service requires timeliness, knowledge, and a willingness to help. Viral Testimonial gives you the knowledge of your customer’s thoughts, exactly when they share them, with the information necessary to respond intelligently.
STEP 5
WHAT IT DOES
You have new 5 star reviews…now what? Spread the word! Our software makes it easy for your customers to share their ratings and personally recommend you on popular sites such as Google, Facebook, Twitter, Yelp, etc.
HOW IT LIFTS YOUR BRAND REPUTATION
Securing good reviews is only the first step in your company’s successful marketing efforts. Good reviews don’t matter if nobody can see them. It takes extra effort for your customers to visit individual review sites and enter their comments. At the most, customers will review you once.
Viral Testimonial Software makes reviewing you on multiple sites as easy as one click.
When we canvas the internet with your customer’s success stories your brand’s trust factor sky rockets – and so does your revenue!
STEP 6
WHAT IT DOES
Your business will have a Personal Dashboard that updates in real time. The software pulls in all online reviews and customer feedback into one simple dashboard view. It shows your average rating, your social rating, and a detailed list of all reviews and customers. On your software dashboard, you can:
HOW IT HELPS YOU MONITOR IMPORTANT BUSINESS DECISIONS
How often do you wish you had a simple dashboard that smartly tracks important business metrics? Probably pretty often, right? Well, the smart, intuitive Viral Testimonial Dashboard is a one-stop-shop for everything you need to manage your company’s online reputation. It’s dynamic, responsive, and timely. You’re always informed about your average customer rating and you can quickly tell when a department or employee is off track. Making quicker, more informed decisions makes all the difference.
STEP 7
WHAT IT DOES
Customer Retention means your customers happy and creating repeat business. It depends on two factors:
Viral Testimonial helps you do both! The dashboard gives you powerful big-picture metrics that help you evaluate your department performance. It even lets you nail down to specific employee performance. Not only that, your dashboard segments your customers by feedback, giving you the powerful ability to re-target customers with email campaigns based on the feedback they submitted.
WHY INCREASED CUSTOMER RETENTION IS GOLD
An example of these powerful Retention building features:
This feature alone can profoundly increase your company’s repeat and return business….gold!
STEP 8
WHAT IT DOES
We think you’ll find the software simple, intuitive, and easy for anyone (even non tech geeks) to use. The entire process is mobile responsive. It looks beautiful on mobile phones, tablets, and all browsers. This means you and your customers can access the system from anywhere in the world where you have internet connection. We’ll make sure the setup process is painless. You’ll instantly receive a business information form to fill out. We’ll schedule a 1 on 1 walk through with you to make sure you don’t have any questions, and voila – you’ll be earning customer reviews in no time. If at any time in the future you have questions or need help, our fast and friendly support team will be here to guide you.
WHY SIMPLICITY MATTERS FOR YOUR BOTTOM LINE
The number one rule of local business marketing is: Don’t confuse your customer! The second your customer becomes confused, the chances of him/her engaging with your business again becomes slim to none. We’re all busy people. We have families, businesses, lives to lead. Viral Testimonial helps customers spread their success stories with one click because we want them to share their praise AND keep coming back to you. Secondly, the software is intuitive and simple for you to use so you’ll do just that…use it! We aren’t interested in creating things that gather dust on bookshelves or in dark corners of your desktop. The software is designed to instantly create value and it does this by generating results in the background, without you having to suffer along with complicated technology. We like to call it: Results without the Heachache.
When you invest in the Viral Testimonial Software you can rest assured that your purchase is protected by our No Risk, 30 Day Money Back Guarantee. If for any reason you are not delighted with your purchase, simply send us an email and we’ll promptly refund your purchase. Our products and services were created with the intention to create major value for your business. Questions? Contact Us Here.